Head of Operations
The Head of Operations is a key member of the
Executive Team, responsible for driving organizational effectiveness through strategic
leadership of Human Resources, Procurement, Administration, and ICT functions. Reporting
directly to the CEO, the role ensures robust governance, operational efficiency, compliance,
and accountability while building a high-performing, people-centered culture.
With a strong emphasis on human resource
leadership, the Head of Operations overseas talent acquisition, performance
management, staff development, employee wellbeing, and organizational culture.
The role also strengthens procurement governance, operational systems, risk
management, digital infrastructure, and business continuity, ensuring
compliance with statutory, donor, and organizational requirements.
Opening Date
29, Oct 2026
Closing Date
12, Nov 2026
Key Responsibilities
Human Resources Leadership (50%) – Lead HR strategy, recruitment and retention, performance management, talent development, succession planning, employee engagement, and compliance with labour laws and organizational policies.
Procurement Governance (25%) – Oversee procurement policies and systems, donor and statutory compliance, procurement committees, vendor management, audits, and contract reviews.
Administration & Risk Management (12.5%) – Oversee asset management, workplace safety and security, administrative services, operational efficiency, and organizational risk mitigation.
ICT Oversight (12.5%) – Lead IT policy development, cybersecurity, hardware and software management, website maintenance, and digital transformation initiatives.
Strategic Leadership – Contribute to budget planning, cost management, fundraising, board liaison, organizational transition, and stakeholder representation with donors, government institutions, the private sector, and civil society.
Qualifications and Experience
Bachelor’s degree in HR, Management, or a related field; professional HR qualification preferred.
Master’s degree in HR Management or a related discipline is an advantage.
Minimum 12 years of senior management experience, including at least 5 years in technical operations.
Strong expertise in HR, organizational development, and DEI.
Experience in procurement and compliance systems; development-sector or donor-funded experience is preferred.
