Case Studies

Nila - Mentoring Women Leaders Through Mobile-First Digital Skills

Background 

Under the BRIDGE Project, Nila supported district-level delivery of ICT and social media literacy sessions across Jaffna, Vavuniya, and Mannar. As a youth trainer trained through the ICT literacy TOT, she brought a practical, mobile-first approach that helped women leaders strengthen everyday digital work - from producing formal documents to communicating safely in public spaces.

The challenge
Women leaders were active in community work but faced high digital risks and uneven access to support. Common gaps included weak account security, uncertainty in handling sensitive information, and reliance on others for typing, formatting, or posting, which reduced privacy, slowed response, and increased errors.

Nila’s dedication to women’s leadership

Nila intentionally centred women’s leadership in both tone and method. She created a supportive learning environment, treated questions with respect, and reinforced that confident leadership includes learning and adapting. She encouraged women to communicate with clarity and dignity, while protecting identity, consent, and safety.

Mentoring approach that made learning stick

1) Pre-session mentoring - readiness and confidence

Before sessions, Nila checked in with women leaders to reduce anxiety and ensure they were prepared to practice: device storage, updates, essential apps, and simple readiness tips. This pre-support helped participants arrive confident and on time.

2) In-session mentoring - hands-on, one-to-one coaching

During delivery, she moved continuously between participants, providing quiet one-to-one guidance, especially for those who hesitated to speak in front of others. She used micro-practice cycles (5-10 minutes) and peer-pairing until each participant could complete key tasks independently.

3) Post-session mentoring - applying skills to real work

After sessions, Nila remained reachable for follow-up and reinforced practice with the purpose: drafting letters and meeting notes, converting to PDF, correcting file naming, sharing documents safely, and verifying content before posting. This mentoring bridged the gap between classroom learning and day-to-day leadership responsibilities.

“Now my phone is my strongest tool for safe communication and advocacy.”

Results observed across three districts

·        Increased independence: women leaders produced and shared formal documents via mobile without relying on external typing support.

·        Safer online practice: improved password habits, stronger account protection, and better awareness of privacy and consent.

·        Higher confidence: women participated more actively, asked questions openly, and demonstrated readiness to lead district follow-up actions.

·        Improved credibility: participants practised evidence handling and verification routines before sharing public content.

 

Nila’s story highlights a key implementation insight: facilitation builds exposure, but mentoring builds capability. Her consistent support helped translate ICT training into safer, credible, and sustained leadership practice in Jaffna, Vavuniya, and Mannar.

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